THE EFFECT OF WORKLOAD ON EMPLOYEE PERFORMANCE WITH BURNOUT AS AN INTERVENING VARIABLE AT BANK BTN KCP CIKUPA

Tori Setiawan; Agus  Yulistiyono

doi:10.62207/5yx01c52

Authors

Tori Setiawan Faculty of Economics and Business, Muhammadiyah University of Tangerang, Indonesia Author
Agus Yulistiyono Faculty of Economics and Business, Muhammadiyah University of Tangerang, Indonesia Author

DOI:

https://doi.org/10.62207/5yx01c52

Keywords:

Workload, Burnout, Employee Performance, Bank BTN KCP Cikupa

Abstract

This study aims to analyze the effect of workload on employee performance with burnout as an intervening variable at Bank BTN KCP Cikupa. A high workload is often a major factor influencing employee stress and burnout levels, which can ultimately lead to decreased performance. This research employs a quantitative approach using a survey method involving employees of Bank BTN KCP Cikupa as respondents. Data were collected through questionnaires and analyzed using path analysis to examine the relationships between the independent variable, intervening variable, and dependent variable. The results indicate that workload has a significant effect on employee burnout. Furthermore, burnout serves as a mediating variable that weakens the relationship between workload and employee performance. In other words, the higher the workload, the greater the burnout experienced by employees, which ultimately negatively impacts their performance. Therefore, companies are advised to manage workload effectively to reduce burnout risks and enhance employee performance.

References

Afrizalita, D., & Cheisviyanny, C. (2023). Pengaruh Supervisor Relationship dan Sifat Machiavellian terhadap Dysfunctional Audit Behavior. Jurnal Eksplorasi Akuntansi, 5(3), 1181–1191. https://doi.org/10.24036/jea.v5i3.587

Afuan, M., Bayu Putra, R., & Kumbara, V. B. (2020). Pengaruh Pengalaman Kerja Dan Beban Kerja Terhadap Prestasi Kerja Melalui Organizational Citizenship Behavior (Ocb) Pegawai Sebagai Variabel Intervening Pada Perusahaan Bina Pratama Sakato Jaya Ss1. Jurnal Ilmu Manajemen Terapan, 2(1), 96–110. https://doi.org/10.31933/jimt.v2i1.327

Anwar, A., Saiman, S., & Zaki, M. (2024). Learning Style Inventory (Kolb Models) and the Achievement of Learning Outcomes Geometry. KnE Social Sciences, 2024, 578–586. https://doi.org/10.18502/kss.v9i13.15961

Dhaniswari, N. M. P., & Sudarnice, S. (2024). Pengaruh Work-Life Balance dan Burnout terhadap Kinerja Karyawan Gen Z di Kota Denpasar. ASSET: Jurnal Manajemen Dan Bisnis, 7(1), 53–62. https://doi.org/10.24269/asset.v7i1.8910

Dwi Suseno, B., & Dkk. (2023). Manajemen Sumber Daya Manusia. In CV. Eureka Media Aksara.

Ghozali, I., & Latan, H. (2015). Partial Least Squares, konsep, teknik dan aplikasi menggunakan program Smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP.

Sugiono, (2022). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung:Alfabeta.

Syarif, D. F. T., Fatchurahman, M., & Karyanti, K. (2022). Pelatihan Self Healing Untuk Mengurangi Burnout Konselor Sekolah. Jurnal ABDINUS : Jurnal Pengabdian Nusantara, 6(1), 178–188. https://doi.org/10.29407/ja.v6i1.16804

Utama, F. R., & Rohman, F. (2023). Pendekatan Teori Atribusi Pada Analisis Determinan Kualitas Audit. Jurnal Akuntansi Indonesia, 12(1), 43. https://doi.org/10.30659/jai.12.1.43-55

Zahratulfarhah, Z., Anggun Rika Mandasari, Dhea Septia Rani, Maysaroh Maysaroh, Muhammad Asyharul, & Zaqiyah Nur Afifah. (2022). Faktor-faktor yang Mempengaruhi Kinerja Karyawan: Kepemimpinan, Motivasi dan Lingkungan Kerja (Literature Review Metedologi Riset Bisnis). Jurnal Ekonomi Manajemen Sistem Informasi, 4(2), 118–130. https://doi.org/10.31933/jemsi.v4i2.1198