GREEN MARKETING STRATEGIES AND CONSUMER BEHAVIOR: A SYSTEMATIC LITERATURE REVIEW
DOI:
https://doi.org/10.62207/7jt84k65Keywords:
Green Marketing, Purchasing Decisions, Brand Loyalty, Greenwashing, Corporate Social Responsibility, Systematic Literature ReviewAbstract
This research examines the influence of green marketing strategies on consumer purchasing decisions and brand loyalty through a systematic review of existing literature. With increasing awareness of environmental issues, consumers are increasingly choosing products that demonstrate a commitment to sustainability. This research uses a Systematic Literature Review (SLR) approach with the PRISMA method to identify, filter and analyze relevant articles from various academic databases. The analysis results show that green product attributes, transparent marketing communications, and the company's commitment to social responsibility contribute significantly to increasing consumer trust and loyalty. However, greenwashing practices can undermine that trust. These findings provide important insights for companies in designing effective and authentic green marketing strategies to increase competitiveness in an increasingly sustainability-oriented market.
References
Ali, S., Khan, K., Haider, S., & Rehman, A. (2023). Analyzing the impact of green marketing strategies on the environmental performance and market performance of companies in the consumer goods sector. JPR, 9(4), 276-283. https://doi.org/10.61506/02.00150
Amer, S. and Ezz, M. (2023). The impact of greenwashing on brand reputation, brand credibility, and green brand equity: evidence from the household appliances market. International Journal of Marketing Studies, 15(2), 84. https://doi.org/10.5539/ijms.v15n2p84
Amin, S. and Tarun, M. (2020). Effect of consumption values on customers’ green purchase intention: a mediating role of green trust. Social Responsibility Journal, 17(8), 1320-1336. https://doi.org/10.1108/srj-05-2020-0191
Amoako, G., Doe, J., & Dzogbenuku, R. (2021). Perceived firm ethicality and brand loyalty: the mediating role of corporate social responsibility and perceived green marketing. Society and Business Review, 16(3), 398-419. https://doi.org/10.1108/sbr-05-2020-0076
Bashir, S., Khwaja, M., Rashid, Y., Turi, J., & Waheed, T. (2020). Green brand benefits and brand outcomes: the mediating role of green brand image. Sage Open, 10(3). https://doi.org/10.1177/2158244020953156
Bielawska, K. and Grębosz, M. (2021). Consumers’ choice behaviour toward green clothing. European Research Studies Journal, XXIV(Issue 2), 238-256. https://doi.org/10.35808/ersj/2124
Bouriche, A., HAMLI, A., Ali, N., & BENAISSA, B. (2024). The effect of green marketing motivation factors on consumers' purchase intention through the mediating role of green brand trust to counter greenwashing. Economy of Ukraine, 67(10 (755)), 66-91. https://doi.org/10.15407/economyukr.2024.10.066
Burhanudin, B. and Febryanti, B. (2023). The role of brand love on brand satisfaction, brand engagement, and brand loyalty. Jurnal Manajemen Maranatha, 23(1), 67-78. https://doi.org/10.28932/jmm.v23i1.7610
Cahyadi, F. and Tunjungsari, H. (2023). The influence of brand interactivity, involvement, social media cbe on loyalty: trust as a mediation variable. ijaeb, 1(3), 1749-1757. https://doi.org/10.24912/ijaeb.v1i3.1749-1757
Chen, Y., Chang, T., Li, H., & Chen, Y. (2020). The influence of green brand affect on green purchase intentions: the mediation effects of green brand associations and green brand attitude. International Journal of Environmental Research and Public Health, 17(11), 4089. https://doi.org/10.3390/ijerph17114089
Chen, Y. and Chang, C. (2013). Towards green trust. Management Decision, 51(1), 63-82. https://doi.org/10.1108/00251741311291319
Chikazhe, L., Chigunha, B., Dandira, M., Mandere, T., & Muchenje, K. (2020). Corporate social responsibility as a mediator of the effect of brand awareness and corporate reputation on customer loyalty. Business Management and Strategy, 11(1), 243. https://doi.org/10.5296/bms.v11i1.17141
Correia, E., Sousa, S., Viseu, C., & Larguinho, M. (2023). Analysing the influence of green marketing communication in consumers’ green purchase behaviour. International Journal of Environmental Research and Public Health, 20(2), 1356. https://doi.org/10.3390/ijerph20021356
Dessart, L. (2017). Social media engagement: a model of antecedents and relational outcomes. Journal of Marketing Management, 1-25. https://doi.org/10.1080/0267257x.2017.1302975
Firdaus, F. (2023). Green product purchase decision: the role of environmental consciousness and willingness to pay. Jurnal Aplikasi Manajemen, 21(4). https://doi.org/10.21776/ub.jam.2023.021.04.14
Gómez, M., López, C., & Molina, A. (2019). An integrated model of social media brand engagement. Computers in Human Behavior, 96, 196-206. https://doi.org/10.1016/j.chb.2019.01.026
Ha, M., Ngan, V., & Nguyễn, P. (2022). Greenwash and green brand equity: the mediating role of green brand image, green satisfaction and green trust and the moderating role of information and knowledge. Business Ethics the Environment & Responsibility, 31(4), 904-922. https://doi.org/10.1111/beer.12462
Hai-ying, Y., Meekaewkunchorn, N., & Muangmee, C. (2024). Exploring the relationship between environmental concerns, green marketing, and brand image with green purchasing intention., 346-353. https://doi.org/10.2991/978-2-38476-253-8_42
Hu, T., Chao, C., & Lin, C. (2024). The role of social media marketing in green product repurchase intention. Sustainability, 16(14), 5916. https://doi.org/10.3390/su16145916
Huang, C., Zhuang, S., Li, Z., & Gao, J. (2022). Creating a sincere sustainable brand: the application of aristotle’s rhetorical theory to green brand storytelling. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.897281
Ikram, M. and Shoukat, A. (2021). Evaluating the impact of behavioral factors on purchase intention of green products in pakistan. Sustainable Business and Society in Emerging Economies, 3(3), 421-437. https://doi.org/10.26710/sbsee.v3i3.2021
Juwaheer, T., Pudaruth, S., & Noyaux, M. (2012). Analysing the impact of green marketing strategies on consumer purchasing patterns in mauritius. World Journal of Entrepreneurship Management and Sustainable Development, 8(1), 36-59. https://doi.org/10.1108/20425961211221615
Kahraman, A. and Kazançoğlu, İ. (2019). Understanding consumers' purchase intentions toward natural‐claimed products: a qualitative research in personal care products. Business Strategy and the Environment, 28(6), 1218-1233. https://doi.org/10.1002/bse.2312
Kang, K., Stein, L., Heo, C., & Lee, S. (2012). Consumers’ willingness to pay for green initiatives of the hotel industry. International Journal of Hospitality Management, 31(2), 564-572. https://doi.org/10.1016/j.ijhm.2011.08.001
Khandai, S., Mathew, J., Yadav, R., Kataria, S., & Kohli, H. (2022). Ensuring brand loyalty for firms practising sustainable marketing: a roadmap. Society and Business Review, 18(2), 219-243. https://doi.org/10.1108/sbr-10-2021-0189
Klieštiková, J. and Nadányiová, M. (2017). Greenwashing and its impact on consumer confidence – case study of slovak republic. Gatr Journal of Management and Marketing Review, 2(1), 08-14. https://doi.org/10.35609/jmmr.2017.2.1(2)
Krishnan, V., Nusraningrum, D., Prebakarran, P., & Wahid, S. (2024). Fostering consumer loyalty through green marketing: unveiling the impact of perceived value in malaysia's retail sector. Journal of Ecohumanism, 3(8). https://doi.org/10.62754/joe.v3i8.5090
Lai, C., Chiu, C., Yang, C., & Pai, D. (2010). The effects of corporate social responsibility on brand performance: the mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(3), 457-469. https://doi.org/10.1007/s10551-010-0433-1
Leonidou, L., Kvasova, O., Leonidou, C., & Chari, S. (2012). Business unethicality as an impediment to consumer trust: the moderating role of demographic and cultural characteristics. Journal of Business Ethics, 112(3), 397-415. https://doi.org/10.1007/s10551-012-1267-9
Li, G., Li, J., & Sun, X. (2019). Measuring green brand equity in relationship interactions and its impact on brand loyalty autori:. Revista De Cercetare Si Interventie Sociala, 66, 278-297. https://doi.org/10.33788/rcis.66.16
Li, S., Saleh, M., & Huang, M. (2025). Green marketing and greenwashing effects on consumer purchase of electric cars. International Journal of Customer Relationship Marketing and Management, 16(1), 1-21. https://doi.org/10.4018/ijcrmm.367599
Liao, Y., Wu, W., & Pham, T. (2020). Examining the moderating effects of green marketing and green psychological benefits on customers’ green attitude, value and purchase intention. Sustainability, 12(18), 7461. https://doi.org/10.3390/su12187461
Limbu, Y. and Ahamed, A. (2023). What influences green cosmetics purchase intention and behavior? a systematic review and future research agenda. Sustainability, 15(15), 11881. https://doi.org/10.3390/su151511881
Lu, J., Ren, L., Zhang, C., Wang, C., Shahid, Z., & Štreimikis, J. (2020). The influence of a firm’s csr initiatives on brand loyalty and brand image. Journal of Competitiveness, 12(2), 106-124. https://doi.org/10.7441/joc.2020.02.07
Majeed, M., Aslam, S., Murtaza, S., Szakács, A., & Molnár, E. (2022). Green marketing approaches and their impact on green purchase intentions: mediating role of green brand image and consumer beliefs towards the environment. Sustainability, 14(18), 11703. https://doi.org/10.3390/su141811703
Martínez, P. (2015). Customer loyalty: exploring its antecedents from a green marketing perspective. International Journal of Contemporary Hospitality Management, 27(5), 896-917. https://doi.org/10.1108/ijchm-03-2014-0115
Mažar, N. and Zhong, C. (2010). Do green products make us better people?. Psychological Science, 21(4), 494-498. https://doi.org/10.1177/0956797610363538
Mendrofa, K. (2024). The effect of green marketing, sustainable market research, and consumer engagement on brand loyalty and consumer legitimacy in msmes in indonesia. International Journal of Business Law and Education, 5(1), 824-836. https://doi.org/10.56442/ijble.v5i1.491
Mercadé‐Melé, P., Gómez, J., & Garay, L. (2019). To green or not to green: the influence of green marketing on consumer behaviour in the hotel industry. Sustainability, 11(17), 4623. https://doi.org/10.3390/su11174623
Moser, A. (2015). Thinking green, buying green? drivers of pro-environmental purchasing behavior. Journal of Consumer Marketing, 32(3), 167-175. https://doi.org/10.1108/jcm-10-2014-1179
Pancić, M., Serdarušić, H., & Ćućić, D. (2023). Green marketing and repurchase intention: stewardship of green advertisement, brand awareness, brand equity, green innovativeness, and brand innovativeness. Sustainability, 15(16), 12534. https://doi.org/10.3390/su151612534
Patil, A., Rahim, A., Upadhyay, T., & Kumar, R. (2024). Analyzing the impact and influence of green marketing communication in consumers' green purchase behaviour.. https://doi.org/10.52783/jier.v4i1.562
Patil, A., Rahim, A., Upadhyay, T., & Kumar, R. (2024). Analyzing the impact and influence of green marketing communication in consumers' green purchase behaviour.. https://doi.org/10.52783/jier.v4i1.562
Pratama, A., Liquiddanu, E., & Pujiyanto, E. (2023). Factors affecting the consumers’ willingness to pay for sustainable fashion products (study case: natural dyed batik).. https://doi.org/10.46254/na8.20230252
Pratiwi, S. and Pratomo, L. (2018). Antecedents of willingness to pay for green products. Iop Conference Series Earth and Environmental Science, 106, 012093. https://doi.org/10.1088/1755-1315/106/1/012093
Qayyum, A., Jamil, R., & Sehar, A. (2022). Impact of green marketing, greenwashing and green confusion on green brand equity. Spanish Journal of Marketing - Esic, 27(3), 286-305. https://doi.org/10.1108/sjme-03-2022-0032
Qing, L., Yan, Z., & Zhou, J. (2017). Consumer choices and motives for eco-labeled products in china: an empirical analysis based on the choice experiment. Sustainability, 9(3), 331. https://doi.org/10.3390/su9030331
Rahbar, E. and Wahid, N. (2011). Investigation of green marketing tools' effect on consumers' purchase behavior. Business Strategy Series, 12(2), 73-83. https://doi.org/10.1108/17515631111114877
Rahman, S. and Nguyen‐Viet, B. (2022). Towards sustainable development: coupling green marketing strategies and consumer perceptions in addressing greenwashing. Business Strategy and the Environment, 32(4), 2420-2433. https://doi.org/10.1002/bse.3256
Rizqiyana, I. and Wahyono, W. (2020). The influence of eco-brand, eco-labelling and environmental advertisement on consumer purchasing behavior through brand image. Management Analysis Journal, 9(2), 211-220. https://doi.org/10.15294/maj.v9i2.28510
Rompas, P., Nugraha, H., Febrina, V., Saroso, H., & Syachari, D. (2023). Should we continue to sell green products? a case study of willingness to pay more for green furniture products. E3s Web of Conferences, 426, 02056. https://doi.org/10.1051/e3sconf/202342602056
Safeer, A. and Liu, H. (2022). Role of corporate social responsibility authenticity in developing perceived brand loyalty: a consumer perceptions paradigm. Journal of Product & Brand Management, 32(2), 330-342. https://doi.org/10.1108/jpbm-01-2022-3807
Sari, D., Zusnita, W., Agueni, R., & Febrianti, T. (2023). Sustainable consumption in west java: green buying intentions from millennials. Journal of Business Studies and Mangement Review, 6(2), 143-150. https://doi.org/10.22437/jbsmr.v6i2.25414
Simanjuntak, M., Nafila, N., Yuliati, L., Johan, I., Najib, M., & Sabri, M. (2023). Environmental care attitudes and intention to purchase green products: impact of environmental knowledge, word of mouth, and green marketing. Sustainability, 15(6), 5445. https://doi.org/10.3390/su15065445
Solanki, G. (2023). Influence of green-marketing on organisations' competitive advantage: an empirical study.. https://doi.org/10.52783/jier.v3i1.35
Song, N. (2024). The antecedents of sustainable brand loyalty and the role of authenticity. Journal of Next-Generation Convergence Information Services Technology, 13(5), 683-696. https://doi.org/10.29056/jncist.2024.10.10
Suhaily, L., Darmoyo, S., Boentoro, S., & Anasthashia, E. (2020). The impact of green product innovation, green perceived quality to purchase intention moderated by lifestyle on stainless steel straw. International Journal of Applied Business and International Management, 5(2), 13-25. https://doi.org/10.32535/ijabim.v5i2.854
Testa, F., Iraldo, F., Vaccari, A., & Ferrari, E. (2013). Why eco‐labels can be effective marketing tools: evidence from a study on italian consumers. Business Strategy and the Environment, 24(4), 252-265. https://doi.org/10.1002/bse.1821
Thøgersen, J., Jørgensen, A., & Sandager, S. (2012). Consumer decision making regarding a "green" everyday product. Psychology and Marketing, 29(4), 187-197. https://doi.org/10.1002/mar.20514
Wang, D. and Walker, T. (2023). How to regain green consumer trust after greenwashing: experimental evidence from china. Sustainability, 15(19), 14436. https://doi.org/10.3390/su151914436
Wang, S., Liao, Y., Wu, W., & Le, K. (2021). The role of corporate social responsibility perceptions in brand equity, brand credibility, brand reputation, and purchase intentions. Sustainability, 13(21), 11975. https://doi.org/10.3390/su132111975
Xiao, Z., Wang, Y., & Guo, D. (2022). Will greenwashing result in brand avoidance? a moderated mediation model. Sustainability, 14(12), 7204. https://doi.org/10.3390/su14127204
Yusiana, R., Widodo, A., & Sumarsih, U. (2021). Integration consumer response during the pandemic covid-19 on advertising: perception study on eco labeling and eco brand products eco care. Inclusive Society and Sustainability Studies, 1(2), 45-56. https://doi.org/10.31098/issues.v1i2.708
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Jamaluddin Jamaluddin, Noviridhany Maulana Azhar, Muhammad Fahmi Ma'sum (Author)

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

















