PENGARUH E-SERVICE QUALITY PADA BSI MOBILE TERHADAP KEPUASAN NASABAH. Management Studies and Business Journal (PRODUCTIVITY), [S. l.], v. 2, n. 2, p. 1975–1987, 2025. DOI: 10.62207/8bfedw68. Disponível em: https://journal.ppipbr.com/index.php/productivity/article/view/534.. Acesso em: 17 jan. 2026.