PENGARUH CHATBOT EXPERIENCE DAN CUSTOMER TRUST TERHADAP CUSTOMER SATISFACTION PADA PLATFORM SHOPEE DI INDONESIA. Management Studies and Business Journal (PRODUCTIVITY), [S. l.], v. 2, n. 12, p. 2863–2870, 2025. DOI: 10.62207/87xgjv95. Disponível em: https://journal.ppipbr.com/index.php/productivity/article/view/906.. Acesso em: 9 apr. 2026.