SISTEM INFORMASI MANAJEMEN DAN ETIKA BISNIS DI ERA DIGITAL: SYSTEMATIC LITERATURE REVIEW TENTANG TATA KELOLA INFORMASI DAN PENGAMBILAN KEPUTUSAN ORGANISASI

Theodorus Kristianto; Margret Ade Cipta  Rahmani

doi:10.62207/rpxst298

Authors

Theodorus Kristianto Departemen Manajemen, STIE Bulungan Tarakan, Kota Tarakan, Indonesia Author
Margret Ade Cipta Rahmani Program Studi Sistem Informasi, Politeknik Bisnis Kaltara, Kota Tarakan, Indonesia Author

DOI:

https://doi.org/10.62207/rpxst298

Keywords:

Sistem Informasi Manajemen, Kualitas Informasi, Tata Kelola Informasi, Etika Bisnis, Pengambilan Keputusan Organisasi, Transformasi Digital, Systematic Literature Review.

Abstract

Transformasi digital telah meningkatkan ketergantungan organisasi terhadap Sistem Informasi Manajemen (SIM) dalam mengelola informasi dan mendukung proses pengambilan keputusan. Namun, peningkatan kemampuan teknologi juga menimbulkan kebutuhan terhadap tata kelola informasi dan penerapan etika bisnis, khususnya terkait transparansi, akuntabilitas, privasi, keamanan, dan penggunaan data secara bertanggung jawab. Penelitian ini bertujuan menganalisis peran SIM dalam mendukung pengambilan keputusan organisasi serta mengidentifikasi keterkaitan antara kualitas informasi, tata kelola informasi, dan etika bisnis dalam konteks transformasi digital. Penelitian menggunakan pendekatan Systematic Literature Review (SLR) dengan mengadaptasi tahapan planning, conducting, dan reporting. Literatur diperoleh melalui penelusuran sumber ilmiah yang relevan dan diseleksi berdasarkan kesesuaian topik, tahun publikasi, dan kriteria inklusi yang telah ditetapkan. Sebanyak 20 penelitian dianalisis menggunakan content analysis dan sintesis tematik. Hasil kajian menunjukkan bahwa SIM berkontribusi dalam menyediakan informasi yang akurat, relevan, tepat waktu, dan dapat digunakan untuk meningkatkan kualitas keputusan organisasi. Integrasi SIM dengan teknologi digital seperti big data, cloud computing, dan artificial intelligence memperkuat kemampuan pengambilan keputusan berbasis data. Namun, efektivitasnya sangat dipengaruhi oleh tata kelola informasi, kompetensi digital, dukungan organisasi, serta budaya etis. Kajian ini menghasilkan sintesis konseptual yang menunjukkan bahwa SIM, kualitas informasi, tata kelola informasi, etika bisnis, dan pengambilan keputusan organisasi merupakan unsur-unsur yang saling berkaitan dalam membangun proses pengambilan keputusan digital yang bertanggung jawab. Penelitian selanjutnya perlu menguji hubungan tersebut secara empiris melalui model kuantitatif atau Structural Equation Modeling (SEM).

References

Aliyari, M. (2025). Evaluation of the effect of professional ethics of managers on decision-making strategies on the role of capacity of information management systems in managers. Journal of Management and Information Systems, 12(2), 145–158

Al-Mamary, Y. H., Shamsuddin, A., & Aziati, N. (2014). Factors affecting successful adoption of management information systems in organizations towards enhancing organizational performance. American Journal of Systems and Software, 2(5), 121–126. https://doi.org/10.12691/ajss-2-5-2

Alzhrani, A. M. (2020). The use of management information system to help decision making in digital firms. International Journal of Business and Management Research, 8(3), 45–56.

Ashok, M., Madan, R., Joha, A., & Sivarajah, U. (2022). Ethical framework for Artificial Intelligence and Digital technologies. Technological Forecasting and Social Change, 178, 121568.

Bian, Y., Zhang, L., & Wang, H. (2025). Navigating ethical decision-making in digital transformation: Ethical climate, digital competence, and person-organization fit in China’s banking sector. Humanities and Social Sciences Communications, 12(1), 1–14.

Bližnák, M., Munk, M., & Pilková, A. (2024). A systematic review of recent literature on data governance (2017–2023). Information Systems and e-Business Management, 22(3), 511–542.

Brown, D. C., & Toze, S. (2017). Information governance in digitized public administration. Canadian Public Administration, 60(4), 581–604.

Caron, D. J. (2024). Information governance: Paving the way to digital institutions and organizations. Global Public Policy and Governance, 4(2), 175–195.

Crane, A., Matten, D., Glozer, S., & Spence, L. (2019). Business ethics: Managing corporate citizenship and sustainability in the age of globalization (5th ed.). Oxford University Press.

Fayayola, O. E., & Olorunfemi, T. (2023). Ethical decision-making in IT governance: A review of models and frameworks. World Journal of Advanced Research and Reviews, 19(2), 890–901.

Faza, M. A., & Lestari, R. D. (2026). Information governance as a dynamic capability for data-driven AI innovation: A systematic literature review. Journal of Data and Information Management, 8(1), 102–119.

Gupta, S., & George, J. F. (2020). Toward developing a framework for examining the role of big data analytics in firm performance. Journal of Management Information Systems, 37(1), 197–236. https://doi.org/10.1080/07421222.2020.1717274

Kim, S., Kim, H., & Lee, J. (2023). Business ethics in the digital transformation era: Focusing on big data and artificial intelligence technology. Journal of Business Ethics and Sustainability, 15(4), 210–228.

Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele University & National ICT Australia.

Kristianto, T. (2026). Peran sistem informasi manajemen dalam meningkatkan kualitas pengambilan keputusan manajerial: Studi literatur. Journal of Literature Review, 2(1), 293–304. https://doi.org/10.63822/vk9k8147

Laudon, K. C., & Laudon, J. P. (2022). Management information systems: Managing the digital firm (17th ed.). Pearson.

Lehto, I., Järvinen, K.-M., & Alastalo, M. (2025). Understanding ethics and agency in data-driven decision-making: A literature review. Scandinavian Journal of Information Systems, 37(2), Article 5. https://doi.org/10.17705/3SJIS/037.14

Li, Y., & Wang, H. (2022). Cloud-based management information systems and strategic decision-making in Chinese technology firms: A literature review. Asia Pacific Journal of Information Systems, 32(1), 33–52.

Măriuț, C. A., Popescu, M., & Ionescu, V. (2026). The information and decision-making system in management activity: The impact of digital transformation on organizational performance. Economics and Management Review, 18(1), 77–93.

McLeod, R., & Schell, G. P. (2018). Management information systems (12th ed.). Pearson.

Muryanto, S., & Safitri, N. (2026). Information systems governance framework for supporting organizational decision making in digital transformation initiatives. International Journal of Information Management Studies, 14(2), 201–215.

Novicka, I., & Volkova, T. (2026). The role of information governance in navigating the impact of big data analytics capabilities on sustainable business performance. Corporate Social Responsibility and Environmental Management, 33(1), 310–326.

O’Brien, J. A., & Marakas, G. M. (2021). Introduction to information systems (17th ed.). McGraw-Hill Education.

Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, 372, n71. https://doi.org/10.1136/bmj.n71

Poszler, F., & Lange, C. (2024). The impact of intelligent decision-support systems on humans' ethical decision-making: A systematic literature review and an integrated framework. Computers in Human Behavior, 152, 108044.

Prasetia, A., Santoso, B., & Handayani, P. W. (2026). A systematic literature review on integrating ethics and axiology into organizational digital transformation strategies. Journal of Open Innovation: Technology, Market, and Complexity, 12(1), 100234.

Rangel Mendez, E. (2021). Algorithmic governance and digital ethics: An organizational approach to automated decision-making. Revista de Administração Pública, 55(4), 890–912.

Robbins, S. P., & Coulter, M. (2021). Management (15th ed.). Pearson.

Rodríguez Torres, A. F., Vargas, M., & Castillo, R. (2022). Management information systems and their impact on business decision making. Revista Venezolana de Gerencia, 27(98), 604–618.

Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039

Sucipto, A., Wibowo, A., & Nugroho, H. (2023). Ethical leadership in information technology decision making and its impact on risk management. Journal of Information Technology Governance, 5(2), 88–99.

Sunday, K., Godspower, O., & Egware, C. (2023). Management information system and corporate decision making in a digital economy: A study of Nigeria’s power and energy firms. African Journal of Business and Economic Development, 7(3), 112–126.

Tampubolon, S. P. (2026). Data-driven management: Transforming organizational decision-making in the digital era. Journal of Digital Economy and Management, 11(1), 45–62.

Turban, E., Pollard, C., & Wood, G. R. (2020). Information technology for management: On-demand strategies for performance, growth and sustainability (12th ed.). Wiley.

Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: Writing a literature review. MIS Quarterly, 26(2), xiii–xxiii.

Zhao, X., & Zhang, L. (2023). Artificial intelligence-enhanced management information systems for organizational decision-making: A systematic review. Decision Support Systems, 168, 113901.