Peran Inovasi Layanan E-Loyalty dalam Pemanfaatan Cash Management BNI Melalui E-Satisfaction di PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Medan. Management Studies and Business Journal (PRODUCTIVITY), [S. l.], v. 1, n. 5, p. 866–881, 2024. DOI: 10.62207/5ya32t51. Disponível em: https://journal.ppipbr.com/index.php/productivity/article/view/306.. Acesso em: 28 oct. 2025.