2024. Peran Inovasi Layanan E-Loyalty dalam Pemanfaatan Cash Management BNI Melalui E-Satisfaction di PT Bank Negara Indonesia (Persero) Tbk Kantor Cabang Medan. Management Studies and Business Journal (PRODUCTIVITY). 1, 5 (May 2024), 866–881. DOI:https://doi.org/10.62207/5ya32t51.