The Role of Technology in Employee Training and Development: A Systematic Review of Recent Advances and Future Directions


  • Ferdy Leuhery Universitas Pattimura Ambon Author



technology, employee training, human resource development, training effectiveness, technology adoption.


This systematic review explores the role of technology in employee training and development, focusing on its impact on training effectiveness and organizational growth. Through analysis of various literature, this research identifies technology adoption in training as a key factor in enhancing accessibility, personalization, and efficiency of the learning process. Furthermore, findings highlight the role of mediating factors such as technological competence, organizational support, and employee motivation in strengthening the relationship between technology adoption and training effectiveness. Practical and theoretical implications of these findings are outlined, along with recommendations for further development in this domain.


Abrar, F. (2021). Examining the effect of knowledge-based training and development on employee innovative behavior: a practices-resources-uses-performance linkage. Pakistan Social Sciences Review, 5(I), 329-347.

Ahmed, U., Kura, K., Umrani, W., & Pahi, M. (2019). Modelling the link between developmental human resource practices and work engagement: the moderation role of service climate. Global Business Review, 21(1), 31-53.

Alnoor, A., AL‐Abrrow, H., Abdullah, H., & Abbas, S. (2019). The impact of self‐efficacy on employees' ability to accept new technology in an iraqi university. Global Business and Organizational Excellence, 39(2), 41-50.

Alrawashdeh, T. and Al-Mahadeen, B. (2013). Extended utaut to examine the acceptance of web based training system by public sector. International Journal of Interactive Mobile Technologies (Ijim), 7(1), 4.

Altwijri, A. and Aldosemani, T. (2022). Employee perceptions of the effectiveness of e-training to meet performance evaluation requirements. International Journal of Learning Teaching and Educational Research, 21(2), 49-71.

Amin, M., Ismail, W., Rasid, S., & Selemani, R. (2014). The impact of human resource management practices on performance. The TQM Journal, 26(2), 125-142.

Amir, K. and Adi, Y. (2022). The influence of work discipline, leadership style, and job training on employee performance at the makassar sub-district office. Jurnal Economic Resource, 5(1), 126-133.

Asif, R. and Nisar, S. (2022). Policies, rewards and opportunities: antecedents of employee retention. Indian Journal of Commerce & Management Studies, XIII(1), 18.

Bamidele, I., Omeluzor, S., Abayomi, I., & Amadi, H. (2013). Training of library assistants in academic library. Sage Open, 3(3), 215824401350396.

Baroudi, S., Abdulaal, D., & Rampur, M. (2018). Training effectiveness during technological changes in dubai-based companies: perspectives from managers and employees. Development in Learning Organizations an International Journal, 32(3), 1-3.

Baroudi, S., Abdulaal, D., & Rampur, M. (2018). Training effectiveness during technological changes in dubai-based companies: perspectives from managers and employees. Development in Learning Organizations an International Journal, 32(3), 1-3.

Batool, N., Hussain, S., Baqir, M., Islam, K., & Hanif, M. (2021). ROLE OF HR TECHNOLOGY AND TRAINING FOR THE DEVELOPMENT OF EMPLOYEES. , 5, 1-13.

Benson, A., Johnson, S., & Kuchinke, K. (2002). The Use of Technology in the Digital Workplace: A Framework for Human Resource Development. Advances in Developing Human Resources, 4, 392 - 404.

Billiot, T. (2023). Continuous learning and advancing technologies: a framework for professional development and training in artificial intelligence. Development in Learning Organizations an International Journal, 37(3), 28-31.

Borg, J. and Östergren, P. (2014). Users’ perspectives on the provision of assistive technologies in bangladesh: awareness, providers, costs and barriers. Disability and Rehabilitation Assistive Technology, 10(4), 301-308.

Campaner, A., Heywood, J., & Jirjahn, U. (2022). Flexible work organization and employer provided training: evidence from german linked employer‐employee data. Kyklos, 75(1), 3-29.

Chalise, D. (2020). Training and development in nepalese commercial banks. Management Dynamics, 23(1), 93-104.

Chen, Z. (2022). Artificial intelligence-virtual trainer: innovative didactics aimed at personalized training needs. Journal of the Knowledge Economy, 14(2), 2007-2025.

Cheng, B., Wang, M., Yang, S., & Peng, J. (2011). Acceptance of competency-based workplace e-learning systems: effects of individual and peer learning support. Computers & Education, 57(1), 1317-1333.

Chow, N. and Yeh, I. (2022). Correlation between learning motivation and satisfaction in synchronous on-the-job online training in the public sector. Frontiers in Psychology, 13.

Colquitt, J., LePine, J., & Noe, R. (2000). Toward an integrative theory of training motivation: a meta-analytic path analysis of 20 years of research.. Journal of Applied Psychology, 85(5), 678-707.

Derouen, C., & Kleiner, B. (1994). New Developments in Employee Training. Work Study, 43, 13-16.

Dixit, R. and Sinha, V. (2022). Investigating tools and techniques to promote workplace training transfer. Journal of Workplace Learning, 34(6), 513-531.

Drewry, J., Shutske, J., Trechter, D., & Luck, B. (2022). Assessment of digital technology adoption and access barriers among agricultural service providers and agricultural extension professionals. Journal of the Asabe, 65(5), 1049-1059.

Elmohandes, N., Abbas, T., & Mansour, N. (2018). Investigating the effects of using simulation training on hotel front-office employees’ performance. International Academic Journal Faculty of Tourism and Hotel Management, 4(4), 50-71.

Gaber, S. (2021). Enhancement health care workers engagement in the light of advanced technology: employees’ perspectives. PJMHS, 15(8), 2334-2338.

Gandoriah, D., Siskawati, E., & Olaniyi, O. (2022). "not a lot of benefits, but you can survive”, the role of technology in micro business resilience during the covid-19 pandemic. Entrepreneurship and Small Business Research, 1(2), 49-56.

Gashi, A., Pugh, G., & Adnett, N. (2010). Technological change and employer‐provided training: evidence from uk workplaces. International Journal of Manpower, 31(4), 426-448.

Grassini, S., Laumann, K., & Skogstad, M. (2020). The use of virtual reality alone does not promote training performance (but sense of presence does). Frontiers in Psychology, 11.

Gupta, K., Bhaskar, P., & Singh, S. (2017). Prioritization of factors influencing employee adoption of e-government using the analytic hierarchy process. Journal of Systems and Information Technology, 19(1/2), 116-137.

Hajjar, S. and Alkhanaizi, M. (2018). Exploring the factors that affect employee training effectiveness: a case study in bahrain. Sage Open, 8(2), 215824401878303.

Hakuduwal, K. (2019). Human resource development and employee engagement in nepalese commercial banks. Journal of Business and Social Sciences Research, 4(2), 21-34.

Hashim, J. (2008). Factors influencing the acceptance of web‐based training in malaysia: applying the technology acceptance model. International Journal of Training and Development, 12(4), 253-264.

Hew, K. and Brush, T. (2006). Integrating technology into k-12 teaching and learning: current knowledge gaps and recommendations for future research. Educational Technology Research and Development, 55(3), 223-252.

Hidayat, A. and Aziz, M. (2022). The role of job training in improving employee performance. Adpebi International Journal of Multidisciplinary Sciences, 1(1), 21-30.

Hughes, C., Robert, L., Frady, K., & Arroyos, A. (2019). Managing People and Technology in the Workplace. Managing Technology and Middle- and Low-skilled Employees.

Imran, M., Maqbool, N., & Shafique, H. (2014). Impact of technological advancement on employee performance in banking sector. International Journal of Human Resource Studies, 4(1), 57.

Ismail, N., Yousof, M., & Adnan, H. (2021). Bim adoption in managing construction risks amongst malaysian quantity surveyors: current practice and challenges. International Journal of Sustainable Construction Engineering Technology, 12(3).

Jalil, R., Perizade, P., & Widiyanti, H. (2019). Effect of training and work discipline on employee performance pt pln (persero) power plants control unit keramasan. International Journal of Management and Humanities, 3(11), 37-42.

Javaid, M., Khan, S., Haleem, A., & Rab, S. (2022). Adoption of modern technologies for implementing industry 4.0: an integrated mcdm approach. Benchmarking an International Journal, 30(10), 3753-3790.

Jeni, F. and Al-Amin, M. (2021). The impact of training and development on employee performance and productivity: an empirical study on private bank of noakhali region in bangladesh. South Asian Journal of Social Studies and Economics, 1-18.

Jumanne, A. and Njoroge, J. (2019). Technological change management and performance of employees of the parliamentary service commission in kenya. American Journal of Public Policy and Administration, 4(1).

Kadarningsih, A., Oktavia, V., & Ali, A. (2020). The role of OCB as a mediator in improving employee performance. Benefits Journal of Management and Business, 5(2), 123-134.

Kadiresan, V., Selamat, M., Selladurai, S., Spr, C., & Mohamed, R. (2015). Performance appraisal and training and development of human resource management practices (hrm) on organizational commitment and turnover intention. Asian Social Science, 11(24).

Kaveri, M. (2013). Impact of high performance human resource practices on employees job performance in leather goods manufacturing companies at vellore district. Bonfring International Journal of Industrial Engineering and Management Science, 3(1), 07-12.

Khan, A., Abbasi, S., Waseem, R., Ayaz, M., & Ijaz, M. (2016). Impact of training and development of employees on employee performance through job satisfaction: a study of telecom sector of pakistan. Business Management and Strategy, 7(1), 29.

Kim, D. and Lee, C. (2021). R&d employee training, the stock of technological knowledge, and r&d productivity. R and D Management, 52(5), 801-819.

Kim, S. (2023). Retaining lis professionals of color: examining job survival through survival analysis. Proceedings of the Association for Information Science and Technology, 60(1), 1010-1012.

Klassen, A. (2019). Deconstructing paper-lined cubicles: digital literacy and information technology resources in the workplace. International Journal of Advanced Corporate Learning (Ijac), 12(3), 5.

Landa, E. (2018). Influence of training on employees performance in public institution in tanzania. International Journal of Human Resource Studies, 8(2), 324.

Leesakul, N., Oostveen, A., Eimontaite, I., Wilson, M., & Hyde, R. (2022). Workplace 4.0: exploring the implications of technology adoption in digital manufacturing on a sustainable workforce. Sustainability, 14(6), 3311.

Leite, R., Rodrigues, M., & Neto, G. (2019). Overcoming barriers for adopting cleaner production: a case study in brazilian small metal-mechanic companies. Sustainability, 11(17), 4808.

Lytovchenko, I., Terenko, O., Lavrysh, Y., Ogienko, O., Avsheniuk, N., & Lukianenko, V. (2022). Training delivery methods implemented by american companies: opportunities and challenges in context of knowledge society. Postmodern Openings, 13(4), 187-198.

Mahmood, R., Hee, O., Yin, O., & Hamli, M. (2018). The mediating effects of employee competency on the relationship between training functions and employee performance. International Journal of Academic Research in Business and Social Sciences, 8(7).

Maity, S. (2019). Identifying opportunities for artificial intelligence in the evolution of training and development practices. Journal of Management Development.

Makic, M. (2015). Maximizing smart pump technology to enhance patient safety. Clinical Nurse Specialist, 29(4), 195-197.

Mantzana, V., Themistocleous, M., & Morabito, V. (2010). Healthcare information systems and older employees' training. Journal of Enterprise Information Management, 23(6), 680-693.

Marler, J., Liang, X., & Dulebohn, J. (2006). Training and Effective Employee Information Technology Use. Journal of Management, 32, 721 - 743.

Mayangsari, R., Nawangsari, L., & Sutawidjaya, A. (2021). Employee green behavior on generation x and y millennial. International Review of Management and Marketing, 11(4), 38-48.

Mpody, C., Solikhah, S., Fidhyallah, N., & LESTARI, D. (2020). Effectiveness of e-training, e-leadership, and work life balance on employee performance during covid-19. Journal of Asian Finance Economics and Business, 7(10), 443-450.

Murni, Y. (2019). The effect of selection and training process on competency and its impact on employee performance in pt. nok indonesia. EJBM.

Newman, A., Thanacoody, R., & Hui, W. (2011). The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the chinese service sector. The International Journal of Human Resource Management, 22(8), 1765-1787.

Nhung, T. (2023). How Does Digital HRM Transform Training to Learning in Organizations?. JOURNAL OF ECONOMICS, FINANCE AND MANAGEMENT STUDIES.

Nowastowska, M., & Stroińska, E. (2019). Impact of Technologies on Employee Development and on the Process of Human Resource Management in Enterprise. Quarterly of Economists and Managers.

Ocen, E., Kasekende, F., & Angundaru, G. (2017). The role of training in building employee commitment: the mediating effect of job satisfaction. European Journal of Training and Development, 41(9), 742-757.

Oketch, C. and Muathe, S. (2022). What do strategic responses achieve?. International Journal of Research in Business and Social Science (2147-4478), 11(2), 104-118.

Omara, H., Odongo, W., & Kule, E. (2020). Adoption of environmentally friendly agricultural technologies among smallholder farmers: the case of rocket barn technology in flue‐cured tobacco curing in uganda. Land Degradation and Development, 32(2), 965-974.

Ooi, K., Cheah, W., Lin, B., & Teh, P. (2010). Tqm practices and knowledge sharing: an empirical study of malaysia’s manufacturing organizations. Asia Pacific Journal of Management, 29(1), 59-78.

Paine, H. and Chand, M. (2021). Role of digital resources in minimally invasive colorectal surgery training. Clinics in Colon and Rectal Surgery, 34(03), 144-150.

Pascoe, K. (2021). Considerations for integrating technology into social work practice: a content analysis of nine professional social work associations’ codes of ethics. International Social Work, 66(2), 298-312.

Pfaltzgraf, D. and Insch, G. (2021). Technological illiteracy in an increasingly technological world: methods to help employees create with rather than simply consume technology. Development in Learning Organizations an International Journal, 35(6), 4-6.

Polo, F., Cervai, S., & Kantola, J. (2018). Training culture. Journal of Workplace Learning, 30(3), 162-173.

Priyashantha, K., Alwis, A., & Welmilla, I. (2022). Promoting employee engagement: concept paper for the development of a conceptual framework. Wayamba Journal of Management, 13(2), 100.

Purnomo, S. (2018). Barriers to acceptance of information and communication technology in agricultural extension in indonesia. Information Development, 35(4), 512-523.

Purworusmiardi, T., Laksono, H., Damayanti, E., & Rosyid, A. (2021). Employee orientation, training, and development in improvements of employee performance at university in surabaya. Ijebd (International Journal of Entrepreneurship and Business Development), 4(6), 839-844.

Qudah, N., Yang, Y., & Anjum, M. (2018). Transformational training programs and quality orientation of employees: does employees’ loyalty matter?. Sustainability, 10(2), 465.

Raheja, K. (2015). Methods Of Training And Development. Open Journal of Business and Management, 4, 35-41.

Renaud, S., Morin, L., Saulquin, J., & Abraham, J. (2015). What are the best hrm practices for retaining experts? a longitudinal study in the canadian information technology sector. International Journal of Manpower, 36(3), 416-432.

Rhoades, L. and Eisenberger, R. (2002). Perceived organizational support: a review of the literature.. Journal of Applied Psychology, 87(4), 698-714.

Rodriguez, J., Saadi, A., Schwamm, L., Bates, D., & Samal, L. (2021). Disparities in telehealth use among california patients with limited english proficiency. Health Affairs, 40(3), 487-495.

Rubel, M., Kee, D., & Rimi, N. (2019). Matching people with technology: effect of hiwp on technology adaptation. South Asian Journal of Human Resources Management, 7(1), 9-33.

S, D. and Gomathi, S. (2015). Effective work place training: a jump starter to organizational competitive advantage through employee development. Mediterranean Journal of Social Sciences.

Salleh, S. (2016). Examining the influence of teachers

Sampson, J., Hughes, R., Wallace, L., & Finley, M. (2021). Integration of teaming therapy and mixed‐reality simulation as remote learning modality for couple and family therapy graduate training programs. Journal of Marital and Family Therapy, 47(2), 392-407.

Sanjeevkumar, V. and Hu, Y. (2011). A study on training factors and its impact on training effectiveness in kedah state development corporation, kedah, malaysia. International Journal of Human Resource Studies, 1(2), 136.

Shehri , W. , Almalki , J. , Alshahrani , S. , Alammari , A. , Khan , Z. , & Alangari , S. (2022). Assistive technology acceptance for visually impaired individuals: a case study of students in Saudi Arabia. Peer Computer Science, 8, e886.

Shelley, J. Significant indicators of intent to leave among army dental corps junior officers..

Sung, S. and Choi, J. (2013). Do organizations spend wisely on employees? effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior, 35(3), 393-412.

Sung, S. and Choi, J. (2013). Do organizations spend wisely on employees? effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior, 35(3), 393-412.

To, W. (2023). Training orientation, organizational support and training satisfaction – the mediating role of perceived value of training. Journal of Workplace Learning, 36(1), 1-26.

Volfová, M. (2022). Evidence on the use of information and communication technology for employee training in selected companies in u.s. – pilot study..

Wirzberger, M., Schmidt, R., Georgi, M., Hardt, W., Brunnett, G., & Rey, G. (2019). Effects of system response delays on elderly humans’ cognitive performance in a virtual training scenario. Scientific Reports, 9(1).

Yehualashet , D. , Seboka , B. , Tesfa , G. , Demeke , A. , & Amede , E. (2021). Barriers to the adoption of electronic medical record system in ethiopia: a systematic review. Journal of Multidisciplinary Healthcare, Volume 14, 2597-2603.

Zhang, X., Wu, H., Huang, X., Wu, Q., & Wu, Y. (2023). How does online employee training enhance organizational growth? the benefits of integrating educational technology into workplace learning. Industrial and Commercial Training, 55(4), 568-579.




How to Cite

The Role of Technology in Employee Training and Development: A Systematic Review of Recent Advances and Future Directions. (2024). Management Studies and Business Journal (PRODUCTIVITY), 1(3), 369-385.