Digital Transformation in Tourism: Exploring the Impact of Technology on Travel Experiences

Natalia Kristiani Tandafatu; Lindiana  Ermilinda; Yohanes Brekmans M.  Darkel

doi:10.62207/w3vsg352

Authors

Natalia Kristiani Tandafatu Politeknik Cristo Re Maumere Author
Lindiana Ermilinda Universitas Nusa Nipa Maumere Author
Yohanes Brekmans M. Darkel Universitas Nusa Nipa Maumere Author

DOI:

https://doi.org/10.62207/w3vsg352

Keywords:

Digital transformation, tourism, travel experience, online booking platform, virtual reality technology, augmented reality technology, Internet of Things, systematic literature, Indonesia

Abstract

This research investigates the influence of digital transformation in tourism on tourists' travel experiences through systematic literature analysis. The main focus is on the availability of online booking platforms, the integration of virtual reality and augmented reality technology, and the adoption of the Internet of Things (IoT) in tourist destinations. A systematic literature review method was used to investigate global developments and the situation in Indonesia in the context of tourism digitalization. The results of the analysis show that these factors contribute positively to tourists' travel experience, by providing easier access, more immersive experiences, and more connected facilities. However, challenges and obstacles remain, including the need for better regulation and more thorough integration of technology in tourism infrastructure.

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